Privacy Policy

What information do we collect?

We collect information from you when you fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address,  payment information, and other information needed to set up an account.

What do we use account holder's information for?

Any of the information we collect from account holders may be used in one of the following ways:

Billing purposes

To personalize the account holder's experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To administer a promotion, survey, or other site feature to account holders or trial users.

To send periodic emails to account holders or trial users.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Two Minute Feedback and its parent company, 1000 Trees LLC, does not use the email addresses account holders upload for feedback requests for any purpose other than administering feedback requests initiated by account holders or trial users.  In no circumstances will responder email addresses be shared with third parties for marketing purposes.

Confidentiality

Confidentiality for account holders is preserved by use of email confirmations for key actions:

Feedback requests are only sent after account holders or trial users respond to confirmation links sent to the email address the account holder or trial user used to set up their Two Minute Feedback account. Additionally, a login code is required to initiate the feedback request.

Feedback results are only shared via links sent to the email address the account holder or trial user used to set up their Two Minute Feedback account. Additionally, a login code is required to initiate the retrieval of the feedback.

Two Minute Feedback and 1000 Trees LLC cannot guarantee confidentiality to account holders or trial users who did not use a secure,  password-protected email addresses to set up their Two Minute Feedback account and  or whose email account has been compromised.

Anonymity

Two Minute Feedback provides relative anonymity for responders in several ways:

  • No responder names are associated with individual comments in the feedback report.
  • No feedback is delivered until a minimum of two individuals have responded.
  • The order of the feedback comments is randomized.
  • Responders are informed of the number of individuals who were included in the initial request before they make their comments so they can evaluate  the level of anonymity that will be provided by the field of respondents.
  • Responders are encouraged to provide answers that are brief and language choices that are not identifiable with them.

These policies and features are in place to provide a measure of anonymity for responders but there is no absolute guarantee of anonymity.

Two Minute Feedback will not respond to requests by account holders or trial users to identify the author of specific comments.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology into our database to be only accessed by those authorized with special access rights to our systems, and who are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Data Retention

Feedback reports are removed from our system after 5 years.  Two Minute Feedback provides functionality to allow you to download  feedback you have received for archival purposes. We do not have the ability to retrieve it on your behalf after 5 years.

Do we use cookies?

Yes. (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information)

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information or the email addresses of individuals from whom you request feedback.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 12/9/2015

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

twominutefeedback.com
info@twominutefeedback.com